Privacy policy

Privacy Policy

Last Updated: 15th August’25

Introduction

Mäntæ ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and services (the “Platform”).

Scope

This Policy applies to information collected from individuals (“you” or “Users”) using our Platform. By accessing or using Mäntæ, you agree to this Policy and the use of your personal data as described herein.

Information We Collect

a) Personal Information You Provide:

  • Contact Information: Name, email address, phone number, shipping or billing address.
  • Account Credentials: Username, password.
  • Payment Details: Credit/debit card details or payment service identifiers.
  • User Content: Messages, reviews, feedback, uploaded media.
  • Optional Info: Dietary preferences, profile photo.

b) Automatically Collected Information:

  • Identifiers & Device Data: IP address, browser type, device type, operating system, unique device identifiers.
  • Usage Data: Pages you view, time spent, clicks, date/time stamps.
  • Location Data: Approximate geolocation (if enabled by you).

Third-Party Sources (if applicable):

  • Data from third-party services (e.g., payment gateways, social login providers) under your authorization.

Purpose of Data Collection

We collect and process your personal information for the following purposes:

  • Service Delivery: Account setup, order management, payments, support.
  • Platform Functionality: Personalization, recommendations, push notifications.
  • Performance & Analytics: Usage analysis to improve our services.
  • Legal Compliance: Tax, audit, dispute resolution, or regulatory obligations.
  • Marketing (with consent): Promotional emails, offers (you can opt out anytime).
  • Security: Fraud prevention, abuse detection, platform integrity.

Legal Basis for Processing

  • Consent: For marketing or optional features.
  • Performance of Contract: To fulfil obligations arising from your use of our services.
  • Legitimate Interest: Improving our service, analytics, fraud prevention.
  • Compliance with Law: Where required by applicable legal obligations.

Disclosure of Your Information

We may share your information with:

  • Service Providers: Payment processors, delivery partners (if applicable), analytics providers—only to the extent necessary and under confidentiality obligations.
  • Legal & Security: Authorities, courts, or third parties when required by law, or to protect rights and safety.
  • Business Transfers: In connection with mergers, acquisitions, or asset transfers (with notice).
  • Aggregated or Anonymous Data: For research or reporting purposes, non-identifiable to individuals.
  • Marketing Partners: Only with your explicit consent, which you can revoke anytime.

Data Retention

We retain personal data only as long as necessary:

  • As long as you maintain an account or active usage.
  • To satisfy legal or regulatory obligations (e.g., financial records).
  • To protect our legal interests (e.g., litigation, fraud detection)

Security Measures

We implement robust technical and organisational measures to protect your data:

  • Encryption in transit and at rest,
  • Access controls, secure server infrastructure,
  • Regular security assessments,
  • Requirements that our third-party partners adhere to equivalent security standards

Your Rights

Depending on your jurisdiction, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Rectify inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data (within legal limits).
  • Restriction: Limit processing of your data.
  • Objection: Object to certain processing activities, including profiling.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Withdraw Consent: If processing is based on your consent, you may withdraw it anytime.
  • Opt-Out of Marketing: You can unsubscribe from marketing communications at any time.
  • For Users in India (and applicable regions), these rights adhere to relevant data protection frameworks.

How to Exercise Your Rights

You can exercise your data rights by:

  • Visiting your Account Settings within the Platform.
  • Contacting us at privacy@mantae.com with your request.
    We aim to respond within applicable legal timelines.

Cookies & Tracking

We use cookies and similar technologies:

  • Necessary Cookies: To maintain user sessions and basic functionality.
  • Analytics Cookies: To understand usage patterns and improve our service.
  • Marketing Cookies: To provide personalized promotions (with your consent).
    You can manage cookie preferences via your browser or device settings.

Children’s Privacy

Our Platform is not intended for individuals under 13 years old. We do not knowingly collect data from children under 13. If we discover we have done so, we'll delete that information promptly.

Changes to this Policy

We may update this Privacy Policy from time to time. When we do:

  • You’ll be notified via the Platform or email.
  • We’ll update the “Last Updated” date.
    Continued use after the update constitutes acceptance of the changes.

Contact Us

If you have questions about this Policy or wish to lodge a complaint, contact us:

  • Email: privacy@mantae.com
  • Address: Mirabilis, Horamavu, Bangalore

Summary Table

Category

Details

Types of Data Collected

Personal, Technical, Usage, Location

Purposes of Use

Service delivery, analytics, marketing (with consent)

Data Sharing

With service providers, legal authorities, in business transfers

User Rights

Access, correction, erasure, portability, withdraw consent

Security Safeguards

Encryption, secure servers, third-party commitments

Law Compliance

IT Rules 2011, GDPR, other applicable laws